IT Classroom Support For IMMEDIATE HELP IN CLASSROOMS ITS Classroom Support is available in the building from staff who know the rooms. This is your first stop for help in a classroom. ITS Classroom Support CANVAS Canvas Course Management System Official Course Sites Official course sites are created in UVACanvas as courses and instructors are added in the SIS. These course sites are connected to the student roster and will be the sites you use for your courses. While you may prefer the flexibility of designing your course sites from scratch, you can also choose to pull in existing content from either your migrated course sites or UVACanvas Workspace. All course sites appear on your UVACanvas Dashboard under Unpublished Courses. UVA Canvas Support For UVACanvas questions like uploading content, posting communications, creating assignments/assessments, entering/releasing grades, and resolving/reporting technical issues. Available 24/7/365. UVA Learning Technology Services (LTS) For instructional design questions and questions related to integrated tools like reviewing/improving accessibility, scaffolding/presenting content, designing assignments/assessments, and working with integrated tools. Visit the Learning Technology Services website for UVA-specific documentation developed by the LTS team. Email LTS-support@virginia.edu for personalized assistance with enhancing your next course. UVA Canvas UVACanvas Support UVA LTS SIS Student Information System Lou's List is the fastest and easiest way to look up courses. The formal course management system is Student Information System (SIS). For information regarding logging into SIS as well as tips on using SIS, see the SIS Help page. SIS Help UVA SIS Lou's List Batten Technology Support For urgent Batten IT Support, please visit the helpdesk area in the Annex (L056) call the Garrett Hall Welcome Desk at 434-924-0812 (7:30 am-7:30 pm in session) email battensupport@virginia.edu. For other Batten IT services, please contact battensupport@virginia.edu or Mark, Ben, or Jeffrey directly. For Collab and SIS support, please contact the specialized helplines above. For technical set-up in your classroom, please contact IT Classroom Technology and Support to arrange a technical run-through if you wish. If you have any technical challenges during a class, please contact the hotline clearly marked on the desk at the teaching station. Ben Hartless Assistant Director of Information Technology Ben Hartless is the assistant director of information technology at the Frank Batten School of Leadership and Public Policy. Ben was born and raised an hour away in Lexington, Virginia where he worked at Washington and Lee University for thirteen years as a Technology Support Specialist. He also worked seven years at the Washington and Lee School of Law as the Director of Information Technology before beginning his new career at the Frank Batten School in Spring of 2020. Mark Outten Director of Information Technology and School Systems Mark was most recently the Director of Technology for the Orange County Public Schools in Orange, VA, has over 20 years of education-related technology leadership and management experience, worked in private industry for a Hewitt Associates, and is a veteran of the U.S. Air Force. He brings a wealth of strategic and practical education technology experience to Batten. Jeffrey Whelchel IT Coordinator Jeffrey Whelchel holds the position of IT Coordinator at Batten, where he oversees information technology operations. Back to TEACHING View All
Ben Hartless Assistant Director of Information Technology Ben Hartless is the assistant director of information technology at the Frank Batten School of Leadership and Public Policy. Ben was born and raised an hour away in Lexington, Virginia where he worked at Washington and Lee University for thirteen years as a Technology Support Specialist. He also worked seven years at the Washington and Lee School of Law as the Director of Information Technology before beginning his new career at the Frank Batten School in Spring of 2020.
Mark Outten Director of Information Technology and School Systems Mark was most recently the Director of Technology for the Orange County Public Schools in Orange, VA, has over 20 years of education-related technology leadership and management experience, worked in private industry for a Hewitt Associates, and is a veteran of the U.S. Air Force. He brings a wealth of strategic and practical education technology experience to Batten.
Jeffrey Whelchel IT Coordinator Jeffrey Whelchel holds the position of IT Coordinator at Batten, where he oversees information technology operations.