Mar 13, 2015 By Eileen Chou Paperless and soulless. E-signatures diminish the signer’s presence and decrease acceptance E-signatures are one of the fastest growing global practices because of their convenience. Much less is known, however, about whether people perceive e-signatures to be symbolically equivalent to traditional hand signatures. Results of four studies demonstrate that although functionally the same, e-signatures evoked markedly different psychological reactions than hand signatures. Namely, e-signatures evoked a weaker sense of the signer’s presence and involvement. This weaker sense of social presence, in turn, induced negativity: People were more likely to discount the validity of an e-signed application than that of an identical application signed by hand. They also anticipated that e-signed contracts would lead to greater likelihood of contract breaches. This negativity toward e-signatures persisted across five different types of e-signatures, regardless of an individual’s level of comfort with technology. Taken together, the studies reveal deeply rooted psychological reactions to a practice that is now prevalent worldwide. Social Psychological and Personality Science Social Psychological and Personality Science Areas of focus Social Psychology Eileen Chou Eileen Chou, associate dean for academic affairs and Batten Family Bicentennial Teacher-Scholar Leadership Professor of Public Policy at the Frank Batten School of Leadership and Public Policy, researches the organizational, social, and psychological forces that shape individual and group behavior in organizational settings. Read full bio Related Content Eileen Chou Once bitten, twice shy: The negative spillover effect of seeing betrayal of trust. Research Our research demonstrates that people who had perceived a recent betrayal were significantly less likely to trust a new entity that shared nominal group membership with the previous trust transgressor. By systematically investigating whether, why, and to what extent betrayal spillover can subsequently contaminate trust development, we present a robust account of the downstream economic and behavioral consequences of observing others who have been betrayed by a similar entity, particularly in the context of charitable organizations. Unpacking the Black box: How inter- and intra-team forces motivate team rationality Research How can we ensure that teams can fulfill their full cognitive potential? This paper explores how team members can be motivated so that, collectively, the whole is greater than the sum of its parts. Eileen Chou New Associate Dean for Academic Affairs News The Batten School is delighted to announce the appointment of Professor Eileen Chou as associate dean for academic affairs, effective July 1, 2023. Why Americans Feel More Pain News Millions of Americans are suffering from chronic pain linked to troubled childhoods, loneliness, and a host of other pressures on working families. Economic insecurity is also associated with more pain, according to a study by Batten Professor Eileen Chou cited in a New York Times series exploring the interrelated crisis impacting working-class America.
Eileen Chou Eileen Chou, associate dean for academic affairs and Batten Family Bicentennial Teacher-Scholar Leadership Professor of Public Policy at the Frank Batten School of Leadership and Public Policy, researches the organizational, social, and psychological forces that shape individual and group behavior in organizational settings. Read full bio
Once bitten, twice shy: The negative spillover effect of seeing betrayal of trust. Research Our research demonstrates that people who had perceived a recent betrayal were significantly less likely to trust a new entity that shared nominal group membership with the previous trust transgressor. By systematically investigating whether, why, and to what extent betrayal spillover can subsequently contaminate trust development, we present a robust account of the downstream economic and behavioral consequences of observing others who have been betrayed by a similar entity, particularly in the context of charitable organizations.
Unpacking the Black box: How inter- and intra-team forces motivate team rationality Research How can we ensure that teams can fulfill their full cognitive potential? This paper explores how team members can be motivated so that, collectively, the whole is greater than the sum of its parts.
Eileen Chou New Associate Dean for Academic Affairs News The Batten School is delighted to announce the appointment of Professor Eileen Chou as associate dean for academic affairs, effective July 1, 2023.
Why Americans Feel More Pain News Millions of Americans are suffering from chronic pain linked to troubled childhoods, loneliness, and a host of other pressures on working families. Economic insecurity is also associated with more pain, according to a study by Batten Professor Eileen Chou cited in a New York Times series exploring the interrelated crisis impacting working-class America.