Academics Undergraduate Programs Minor in Public Policy & Leadership Dec 19, 2013 By Eileen ChouNir HalevyTaya R. CohenJames J. KatzA. T. Panter Mental models at work: Cognitive causes and consequences of conflict in organizations This research investigated the reciprocal relationship between mental models of conflict and various forms of dysfunctional social relations in organizations, including experiences of task and relationship conflicts, interpersonal hostility, workplace ostracism, and abusive supervision. We conceptualize individual differences in conflict construals as reflecting variation in people’s belief structures about conflict and explore how different elements in people’s associative networks—in particular, their beliefs about their best and worst strategy in conflict—relate to their personality, shape their experiences of workplace conflict, and influence others’ behavioral intentions toward them. Five studies using a variety of methods (including cross-sectional surveys, a 12-week longitudinal diary study, and an experiment) show that the best strategy beliefs relate in theoretically meaningful ways to individuals’ personality, shape social interactions and relationships significantly more than the worst strategy beliefs, and are updated over time as a result of individuals’ ongoing experiences of conflict. Personality and Social Psychology Bulletin Personality and Social Psychology Bulletin Areas of focus Leadership Social Psychology Eileen Chou Eileen Chou, associate dean for academic affairs and Batten Family Bicentennial Teacher-Scholar Leadership Professor of Public Policy at the Frank Batten School of Leadership and Public Policy, researches the organizational, social, and psychological forces that shape individual and group behavior in organizational settings. Read full bio Nir Halevy Taya R. Cohen James J. Katz A. T. Panter Related Content Eileen Chou Once bitten, twice shy: The negative spillover effect of seeing betrayal of trust. Research Our research demonstrates that people who had perceived a recent betrayal were significantly less likely to trust a new entity that shared nominal group membership with the previous trust transgressor. By systematically investigating whether, why, and to what extent betrayal spillover can subsequently contaminate trust development, we present a robust account of the downstream economic and behavioral consequences of observing others who have been betrayed by a similar entity, particularly in the context of charitable organizations. Unpacking the Black box: How inter- and intra-team forces motivate team rationality Research How can we ensure that teams can fulfill their full cognitive potential? This paper explores how team members can be motivated so that, collectively, the whole is greater than the sum of its parts. Eileen Chou New Associate Dean for Academic Affairs News The Batten School is delighted to announce the appointment of Professor Eileen Chou as associate dean for academic affairs, effective July 1, 2023. Why Americans Feel More Pain News Millions of Americans are suffering from chronic pain linked to troubled childhoods, loneliness, and a host of other pressures on working families. Economic insecurity is also associated with more pain, according to a study by Batten Professor Eileen Chou cited in a New York Times series exploring the interrelated crisis impacting working-class America.
Eileen Chou Eileen Chou, associate dean for academic affairs and Batten Family Bicentennial Teacher-Scholar Leadership Professor of Public Policy at the Frank Batten School of Leadership and Public Policy, researches the organizational, social, and psychological forces that shape individual and group behavior in organizational settings. Read full bio
Once bitten, twice shy: The negative spillover effect of seeing betrayal of trust. Research Our research demonstrates that people who had perceived a recent betrayal were significantly less likely to trust a new entity that shared nominal group membership with the previous trust transgressor. By systematically investigating whether, why, and to what extent betrayal spillover can subsequently contaminate trust development, we present a robust account of the downstream economic and behavioral consequences of observing others who have been betrayed by a similar entity, particularly in the context of charitable organizations.
Unpacking the Black box: How inter- and intra-team forces motivate team rationality Research How can we ensure that teams can fulfill their full cognitive potential? This paper explores how team members can be motivated so that, collectively, the whole is greater than the sum of its parts.
Eileen Chou New Associate Dean for Academic Affairs News The Batten School is delighted to announce the appointment of Professor Eileen Chou as associate dean for academic affairs, effective July 1, 2023.
Why Americans Feel More Pain News Millions of Americans are suffering from chronic pain linked to troubled childhoods, loneliness, and a host of other pressures on working families. Economic insecurity is also associated with more pain, according to a study by Batten Professor Eileen Chou cited in a New York Times series exploring the interrelated crisis impacting working-class America.